Revealing Value to Boost Revenue
Racing Post - Subs Metering
DISCOVERY | RESEARCH | PRODUCT DESIGN | TESTING
Encouraging more subscriptions to Racing Post's full content by exposing more of the benefits upfront. Bringing subscriptions into the app experience as some benefits only best worked on web.
Saving money and customer sanity
Mastercard - Self Service
RESEARCH | PRODUCT DESIGN | SERVICE DESIGN | CLIENT MANAGEMENT
For Mastercard's foreign exchange B2C online products and customer service portal - reducing expensive customer service calls through more self service features, information transparency, and better service handling between in-store and online experiences.
SENSITIVE CONTENT: CASE STUDY WITHIN AN INTERVIEW
MORE CASE STUDIES COMING SOON
- I am overhauling my portfolio at the moment. -
I'll be adding case studies one by one as I go along. They'll include more specific work around research, service design, experience design and branding.
DROP ME A LINE
Contact me for to go through additional or specific case studies or other samples of work.
Location
London, UK
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